SHIPPING POLICY

ORDERING
RECOMMENDED SHIPPING DAYS are MONDAY, TUESDAY and WEDNESDAY. Order your Flowers from Hawaii at Least THREE DAYS before your desired delivery date, excluding weekends and holidays. It takes us one day to process your order and two days for FedEx to get it to the destination. Occasionally random agricultural inspections, bad weather or mechanical problems cause a delay, so order ahead of schedule for time-critical orders. Remember, flowers from Hawaii last much longer than ordinary floral arrangements, so you're safe to order early. All gift boxes are tracked to their destination to assure the flowers are delivered on time.

PREPARING YOUR ORDER
Your Flowers from Hawaii will be cut farm-fresh for your order to ensure the utmost quality. Each flower is hand washed, passes our strict agricultural inspection, and is stamped with our agricultural certification. Your Flowers from Hawaii will arrive via FedEx Express, packed for their protection. They are cut to various heights to form a bouquet for even the most "un-artistic." Care instructions with arranging tips are included in every order. Flowers are therapeutic to send and to receive.

SHIPPING
We will ship your Flowers from Hawaii to any physical address within the 48 states. FedEx does not deliver to post office boxes or APO/FPO addresses. Call for shipments to Alaska, as there is a surcharge. Call for shipments within Hawaii, as there is a discount and we use U.S. Mail. We can accommodate foreign shipments if you contact us to make arrangements. Requested delivery dates are not guaranteed, but are 99%met. Orders received with a requested delivery date which is less than the minimum time required to process, will be sent as soon as possible. If your recipient needs a signature to accept the package, you will need to state so under COMMENTS TO THE SELLER in the checkout process.

FEDEX
You may contact FedEx at 800-463-3339 or see there website www.FedEx.com for exact information on delivery times from Hilo, Hawaii (96720) to your destination. Saturday service is available in the vast majority of U.S. cities. Alaska Saturday deliveries are available to Anchorage only. If you need a Saturday delivery, there will be an additional shipping surcharge. FedEx does not pick up in Hawaii on Saturday or Sunday. Refused shipments or shipments not picked up will still be charged for. If you give us an incorrect address, FedEx will charge an additional $10 fee that you are responsible for.

COLD CLIMATES
When delivering flowers to a cold climate, our policy is to insulate the flower boxes from November through March; there is no extra charge for this service. You need to request a direct/indirect signature for cold climates. State it in the COMMENTS TO THE SELLER in the checkout process.

SECURITY
Flowers from Hawaii is a member of Paypal and uses their commerce software. The Paypal secure web hosting service handles online transactions. Your credit card information is submitted through a secure http protocol. Your numbers are deleted for security purposes after the transaction. That is why it is necessary to resubmit this information when ordering again online.